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    The Solution of Poor Contact Between Chip and Printer

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    31 Mar,2020

    Please click below link for the Video Support that introduced the scratch test to solve the problem of poor contact between chip and printer.

    http://m.kandypet.com/uploads/media/191216/1-2003311A100.mp4

     

    I Scratch Test Operation (Take a Ricoh cartridge chip for example)

    1. Open the printer's front cover


    2. Take out the cartridge


    3. Colour the chip contactors


    4. Install the cartridge into the printer


    5. Close the cover


    6. Check the contactors' scratches



    II Result Analysis

    ①If scratches appeared to all chip contactors, it is determined as complete contact, otherwise it is determined as incomplete contact.

    ②If unusual scratches occur, please check whether the printer probes are bent or aging, and replace it in time if that happens.

    ③If probes are working good, please ensure the toner cartridge matches the printer model.


    III Error Codes Displayed for Poor Contact Between Chips and Laser Printers

    Printer Brand

    Error Code

    HP

    Supply memory error

    Canon

    Cartridge Communication Error

    Samsung

    X toner cartridge is not installed. Install it. (X means color)

    Lexmark

    Reinstall missing or unresponsive cartridge [31.40]

    Xerox

    Check the X Toner Cartridge Position (X means color)

    Sharp

    Install the developer cartridge.

    Ricoh

    Toner Cartridge Setting Error

    Toshiba

    Replace X Toner Cartridge

    Kyocera

    Non-genuine Toner