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    Error Codes Occurred in the HP W1110A Series

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    30 Oct,2020

    1. Cartridge Problem

    When "Cartridge Problem" displays in the monochrome printer's screen/monitor and "C2-151A" displays in the monitor, or "X Cartridge Problem" displays in the color printer's screen/monitor and "C1-X51A" displays in the monitor, it means the printer has been upgraded.

     

    Solution:

    You need to check if any OEM supplies was installed in the printer recently and provide us with the printer's nameplate, firmware version, and chip coding. It will help us analyze and provide you with updated chips.

     

    ①Printer's nameplate


    ② Firmware version


    ③ Chip's coding



    2. Install Toner Cartridge

    When "Install toner cartridge" displays in the monochrome printer's screen/monitor and "C2-1410" displays in the monitor, or "Install X toner cartridge" displays in the color printer's screen/monitor and "C1-X411" displays in the monitor, it's usually caused by the poor contact between printer and chip.

     

    Solution:

    Please find the Video Support "The Solution of Poor Contact Between Chip and Printer" we released in March.


    3. Incompatible Toner Cartridge

    When "Incompatible Toner Cartridge" displays in the monochrome printer's screen/monitor and "C2-1510" displays in the monitor, or "Incompatible X toner" displays in the color printer's screen/monitor and "C1-X512" displays in the monitor, it's usually caused by below two reasons.

    (1) Short circuit

    You can replace it with a brand-new chip if the error is determined to be caused by a battery short circuit.

     

    (2) Printer and cartridge isn't matched 

    ①Check the "Supplies Information" page


    *MODEL ID indicates the supplies' model;

    *Supplier indicates its applicable region.

     

    ②Check the firstly installed OEM cartridge


    *110A can be seen from the cartridge label.

     

     Five Regions Divied for 110A Series Supplies

    OEM   Supplies

    Region

    OEM Code

    Color

    110A   Series

    CHINA

    W1003AC/103A

    K

    W1110A/110A

    K

    W2080A/118A

    K

    W2081A/118A

    C

    W2082A/118A

    Y

    W2083A/118A

    M

    INDIA

    W1004AC/104A

    K

    W1112A/110A

    K

    AMS

    (Mexico   and Latin America)

    W1105A/105A

    K

    W2060A/116A

    K

    W2061A/116A

    C

    W2062A/116A

    Y

    W2063A/116A

    M

    EMEA

    (Europe,   Russia, CIS, Middle East, and Africa)

    W1106A/106A

    K

    W2070A/117A

    K

    W2071A/117A

    C

    W2072A/117A

    Y

    W2073A /117A

    M

    APJ

    (Asia   Pacific and Japan)

    W1107A/107A

    K

    W2090A/119A

    K

    W2091A/119A

    C

    W2092A/119A

    Y

    W2093A/119A

    M